![]() ![]() Any gift pack orders placed for incarcerated people in these housing units will be placed on hold until they are transferred or released. Incarcerated people housed in "Pre-Arraignment" housing units will not be able to receive gift packs until they are transferred out of the unit. Credit cards from providers without such a system will be rejected. This permanent restriction also includes orders for incarcerated people that are rebooked under a different booking number.Ĭredit cards will go through an address verification system for each transaction. Incarcerated people can be permanently restricted from receiving website orders for various reasons including, but not limited to, fraudulent orders, making false claims regarding Commissary orders, etc. Substitution of similar product or brand may temporarily occur due to the availablity issues of the normal product. Sales tax is already included in the price of each item for easier calculation.Īfter completion of the delivery, any issues with the product must come from the incarcerated person through the incarcerated person request process. Please be sure to be accurate when filling out all requested information.Īn 7.75% sales tax is applied on all non-food items for the state as required. The Commissary is not permitted to change any information that is input into an order. Processed orders cannot be refunded for any reason including duplicate orders or booking numbers entered incorrectly. Depending on when delivery is scheduled to the recipient’s facility, the order can take up to 7 days to reach the recipient.ĭelivery could be delayed due to lockdowns and other custody issues.Ī valid booking number must be used for all orders.Ī confirmation email will be sent to you and the recipient upon approval of the order and credit card.Ī non-refundable service charge of $3.25 is added to all transactions. There are no refusals and no exchanges made.Īfter your order is placed, it is transmitted to the Commissary. Returns will only be made if the incarcerated person has been released prior to receiving the gift pack. each day will be scheduled for delivery the following business day. Gift Pack orders are delivered Monday through Friday excluding holidays. The address provided must match the address on file with your card provider. The following are the terms and conditions that apply:Īll orders require a valid card number, expiration date and security code on the back of the card. The customer wishing to place an order will need to agree to all terms and conditions before an order is completed. If you don't know the Booking Number of the incarcerated person, you will be able to verify the incarcerated person's booking number from the checkout page. In order to place your order you need to provide the Booking Number that identifies the incarcerated person you are placing the order for. ![]() If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.Īs a matter of policy, BBB does not endorse any product, service or business.GIFT PACKS Incarcerated Person's Booking Number BBB Business Profiles are subject to change at any time. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.īBB Business Profiles generally cover a three-year reporting period. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. BBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. ![]()
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